Shipping and Returns and Warranties (warranty info listed below):
We ship Worldwide!!
All TourSpecGolf shipments are easily trackable online at http://www.post.japanpost.jp/int/ems/index_en.html
The majority of our products will be shipped directly from Japan using Japan Express Mail Services. Japan EMS provides fast, reliable shipment all tracked and insured with a delivery time of 2-4 days. All shipments are tracked and insured with a 100% gurantee that your item will arrive.
* We are able to ship using private shipping companies for an additional charge upon the customer's request.
Please note that occasionally your order may be broken into more than one shipment depending on stock. It may also ship from more than one location depending on which of our offices have stock on the items you ordered. You will NOT incur any additional shipping charges if this happens.
Please note that sometimes your shipment may be held by customs for inspection which may delay the shipment. These kind of delays are out of our control and we ask that you contact your local customs office or post office for details.
Any shipment that is denied or returned to us as unclaimed will be considered a RETURN and be subject to our Return Policy below.
Purchasing Import golf clubs: Please understand that Japanese golf equipment is very exclusive and highly sought after. Master craftsmen produce and/or assemble your order to the highest standard. Like all premium high-end items, the best results are rewarded to those who wait patiently.
Japanese golf clubs are high-quality, visually stunning and proven to outperform the US domestic china-made type that you are used to. They are not delivered as quickly as the US brands due to Japan's higher standards and careful handling of these high-end products. Also, they are processed and shipped from the other side of the world.
Be careful of fakes. We have received many reports of stores online selling fake and copy cat clubs trying to pass them off for the real thing. If the price is too good to be true, it usually is. TSG clubs are 100% authentic and we stand by them 100% as authentic clubs. We get all our clubs directly from the Manufacturers in Japan and ship to you directly from Japan, NOT from China or some other Asian country. For more information on how to avoid purchasing non authentic clubs please read this blog post we made.
Payment policy: We always receive payment at the time the order is placed. All prices are in USD.
Processing time: Most of our products ship within 3 -7 business days. Certain brands & accessories take longer due to popularity or low stock and can take up to two weeks to ship. Custom orders and/or special orders take aproximately 2 - 6 weeks to ship.
Tracking of order: Customers will receive all shipping and tracking details. You will be provided everything you need to track your order will be provided the moment it ships. All taxes and applicable duty are the responsibility of the purchaser.
Taxes and Customs: TSG does not charge taxes. We only charge for shipping cost. Every country has its own import and tax laws and sometimes customers get charged tax for their shipments. TSG is not responsible for any customs fees or taxes levied on your purchases. Those charges are the responsibility of the customer and are charges from their local government not TSG. If you have questions about taxes and customs please contact your local tax office in your country.
Returns: We have no problem in issuing you a full refund as long the item(s) has not yet been shipped. (This does not apply to custom golf clubs or any special orders.) If the items has already reached our shipping department, we will try our best to cancel it before shipping. However, in most cases because we want you to receive your items as quickly as possible, they will ship immediately after arriving our shipping area. Because of this, please understand that there may be times we are unable to confirm the cancellation.
Your complete satisfaction is very important to us. However, due to the fact that the golf items purchased are sent from overseas with multiple handlers, it is very difficult for us to provide you with a 100% money back guarantee. Please understand this is the situation with Import golf clubs in regards to ALL Tour Spec Golf sales. Any items you wish to return must be in the exact condition you received it in with all plastic wraps 100% intact, as well as, all labels and bar codes still in place.
A full inspection of the club returned must be done before you will receive your refund minus a 15% restocking fee. Return shipping is the customer's responsibility. Shipping costs are nonrefundable. Refunds are NOT available on special orders, custom club or orders with custom specifications. We suggest you make sure the item desired is exactly what you want to avoid refunds. A refund often takes 1-3 weeks after receiving the returned item for inspection and processing of the paper work necessary. We appreciate you patience in this matter.
Returns must take place within 30 days of delivery.
Golf Shoes and wear/clothing are considered a custom order and cannot be exchanged or refunded. They are ordered specifically for the customer. Customers should ensure they know what size they are before ordering. If you need advice about size, please don't hesitate to email us.
WARRANTIES ON GOLF CLUBS PURCHASED FROM JAPAN:
All original (unaltered/unmodified by customers) clubs sold from Japanese manufacturers are guaranteed and warrantied from any manufacturer defects (length of warranty varies between manufactuters).
However many brands today require that you present the warranty slip attached to your brand new club in the case of a warranty claim.
If your club comes with a slip attached to the grip/shaft or a slip when purchased as heads only please safe keep these slips for warranty purposes. (please note not all brands include a warranty slip)
Manufacturers who include a slip are very strict about this slip and will decline warranty service without it regardless of whether you have proof of purchase or not. This is a new policy among Japanese golf brands in Japan and while we do not agree with it (its simply too strict) we have no choice but to follow it.
If you still have questions, please visit our contact page below:
http://www.golftoimpress.com/contact
